Help Centre for authorised users

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Helpful information for getting started with CamCore services, accessing Cameron-Media Plex, requesting Movies and TV Shows, reporting media issues, checking service status, and understanding secure access.

Open Requests View Status

Quick help links

Jump straight to the most common CamCore support topics.

Get onboarded

How approved users are added to CamCore services.

Plex access

How to watch Cameron-Media content correctly.

Requests

How to request Movies and TV Shows.

Media issues

Report wrong audio, subtitles, quality or playback issues.

Support

What to do if something is not working.

Getting onboarded

CamCore is private and only available to approved users.

Step 1

Request access

CamCore services are private and not open to the public.

  • Contact the CamCore administrator and ask to be added.
  • Use your real name when requesting access.
  • You may be asked which services you need access to.
  • Access may be limited to Australia and New Zealand based users.
Step 2

Accept your invite

Once approved, you may receive an invite for Plex, CamCore services, or Microsoft 365 identity services.

  • Accept the invite using your own account.
  • Do not share your account with anyone else.
  • Use a strong password and enable multi-factor authentication where available.
Step 3

Set up your device

Install the correct app and sign in using the account that was approved.

  • For media, install Plex on your TV, phone, tablet, Apple TV, Google TV, or computer.
  • For private CamCore services, you may need secure network access before the service will load.
  • Some internal services are only available on the CamCore network or through secure access.
Step 4

Read the rules

Before using CamCore services, please review the usage rules and privacy information.

  • Use services respectfully and responsibly.
  • Do not attempt to bypass restrictions or access services you have not been approved for.
  • Do not share private service links publicly.
View Policies

Cameron-Media Plex

Use your approved Plex account and the right playback settings for the best experience.

How to access Plex

Cameron-Media is available through Plex for authorised users.

  1. Open Plex on your device.
  2. Sign in with your approved Plex account.
  3. Select the Cameron-Media server.
  4. Choose the Movies or TV Shows library.
Open Plex

Recommended Plex settings

For best playback, please set your Plex quality settings correctly.

  • Set video quality to Original or Maximum.
  • Turn off Automatically Adjust Quality.
  • Use a stable Wi-Fi or wired connection where possible.
  • Use the official Plex app on smart TVs and streaming devices.

Playback expectations

CamCore is designed around Direct Play where possible.

  • Direct Play is preferred.
  • 1080p playback is the main focus.
  • Some devices may need settings adjusted to avoid transcoding.
  • If playback is buffering, check your quality settings first.

Media rules

To keep the service fair and reliable for everyone, request and usage limits may apply.

  • Movies: up to 4 requests per 7 days.
  • TV Shows: up to 2 season requests per 14 days.
  • Watched items may be removed after 30 days.
  • Adult/XXX content is not provided or supported.
  • Music is not currently included as part of the Cameron-Media offer.

Requesting Movies and TV Shows

Approved users can request Movies and TV Shows through the request portal.

How to make a request

Submit requests through CamCore Movie & TV Requests.

  1. Open the request portal.
  2. Sign in using your approved account.
  3. Search for the movie or TV show you want.
  4. Submit the request.
  5. Wait for the request to be approved and processed.
Open Requests

Before requesting

Please check that the item is not already available before submitting a new request.

  • Search the Plex library first.
  • Avoid requesting duplicate items.
  • Do not spam requests.
  • Only request content you genuinely plan to watch.
Requests are not guaranteed

Availability depends on service rules, technical limits, storage capacity, and whether the requested content is suitable for CamCore.

Reporting media issues

Help keep the Cameron-Media library accurate, reliable, and easy to use.

How to report a media problem

Use the CamCore Movie & TV Requests portal to report problems with Movies or TV Shows.

Open Requests Portal

Report these issues

Please report any of the following problems:

  • Wrong language or wrong audio.
  • Missing subtitles.
  • Missing episodes.
  • Poor quality or playback errors.
  • The wrong movie or show appears.
  • The title is matched to the wrong year.

What to include

When reporting an issue, please include:

  • Movie or show name.
  • Season and episode number, if relevant.
  • Device used.
  • What went wrong.
  • Whether subtitles were enabled.
  • Screenshot if helpful.

Example report

You can copy this format when reporting an issue:

Title: Example Show
Season/Episode: S01E04
Device: Samsung TV Plex app
Issue: Audio is in the wrong language and English is not available.
Notes: Tried restarting the app, same issue.
Check first where possible

Please check that the issue happens more than once before reporting it. If it only happened once, try restarting the Plex app and playing the title again first.

Secure access and private services

Some services are public-facing for approved users, while internal tools remain private.

Public vs private services

Some CamCore services are public-facing for authorised users, while others only work when connected securely.

  • Public-facing services may include Plex, Requests, Status, and the CamCore website.
  • Private admin or internal services may only work on the local CamCore network or via secure access.
  • If a private service does not load, you may not be connected to the secure network.

NetBird secure access

CamCore uses secure network access for private internal services.

  • Only approved users and devices are granted access.
  • You may need to install and sign in to the secure access client.
  • Do not share private access links or credentials.

Checking service status

Before reporting an outage, check whether there is already a known issue.

Before reporting an issue

If something is not working, check the CamCore status page first. This will show whether there is a known outage, maintenance window, or service issue.

Open Status Page

Common troubleshooting

Quick answers for common CamCore access and playback issues.

Plex is buffering or loading slowly

Check that your Plex quality is set to Original or Maximum, turn off Automatically Adjust Quality, and make sure your internet connection is stable. Restarting the Plex app can also help.

I cannot see the Cameron-Media server

Make sure you are signed in with the Plex account that was invited. If you changed Plex accounts, the server may not appear until access is granted to the new account.

My request has not appeared yet

Requests may take time to approve, download, process, and scan into Plex. Some requests may also be rejected if they do not meet CamCore rules or are not suitable.

A private CamCore page will not load

Private services may only work from the local CamCore network or through secure access. Make sure your secure access connection is active.

I forgot which account to use

Use the account that was originally approved or invited. If you are unsure, contact the CamCore administrator.

I see a security or privacy warning

Do not ignore warnings if you are unsure. Stop and contact the CamCore administrator before entering passwords, payment details, or sensitive information.

Getting support

The more detail you include, the easier it is to fix the problem.

What to include when asking for help

To make support easier, include as much useful information as possible.

  • Which service is not working.
  • What device you are using.
  • Whether you are at home, remote, or using secure access.
  • A screenshot of the error if possible.
  • The approximate time the issue started.

Example support message

“Hi, Plex is buffering on my Samsung TV. I am signed into my approved account, using home Wi-Fi, and the issue started around 7:30pm. Other apps seem to be working.”

Check status first

For urgent outages, check the CamCore Status page first. If there is already an active incident, the issue is likely already being worked on.

Account safety

Keep your account secure and only use access that has been approved for you.

Keep your account secure

  • Do not share your login details.
  • Use a strong and unique password.
  • Enable multi-factor authentication where available.
  • Report any suspicious activity.

Access may be removed

CamCore access may be removed if an account is shared, misused, inactive, or used in a way that affects service reliability or security.

Private service notice

CamCore services are private family and authorised-user services. This website does not provide public registration, public streaming access, or open access to internal systems.