1. Scope
This policy applies to CamCore websites, Cameron-Media, Microsoft 365 services, managed devices, support, monitoring and approved private systems.
Privacy Policy
Responsible information handling, by design.
This policy explains what information CamCore may process, why it is needed and how it is protected.
2. Information CamCore may process
- Name, email address and approved account details
- Device name, operating system and management state
- Authentication, sign-in and security events
- Plex access, playback and request information
- Support messages, screenshots and attachments
- Service health, monitoring and diagnostic logs
- Network information required for security and troubleshooting
- Website analytics information such as page views, referral source, browser or device type, approximate location and website interactions
CamCore does not intentionally collect information unrelated to operating, securing, improving or supporting its services.
3. How information is used
- Provide and administer approved access
- Operate, maintain and improve services
- Investigate faults and security events
- Respond to support requests
- Apply account, media and device policies
- Protect users, systems and data
4. Monitoring and logs
CamCore services may record activity such as sign-ins, service access, playback, requests, device status and administrative changes. Monitoring is used for reliability, troubleshooting, capacity planning, security and fair use.
Monitoring does not remove the responsibility to keep private credentials and information secure.
5. Website analytics
CamCore’s public websites at camcore.au and status.camcore.au use Google Analytics to measure page views, referral sources, general browser and device information, approximate geographic information and website interactions. Google Analytics may use cookies or similar technologies to provide these measurements.
Analytics is used to understand aggregate website usage, identify content that needs improvement and assess the effectiveness of public information. CamCore does not sell analytics information or use it to decide who may access private services.
6. Access and sharing
Access to information is limited to authorised administrators and service providers where needed to operate the relevant service. CamCore does not sell user information.
External services—including Microsoft, Plex, Better Stack and Google Analytics—may process information according to their own service terms when those platforms are used. YouTrack is self-hosted within CamCore-managed infrastructure, and its CamCore-owned support hostname delivers the embedded form on the Support page.
7. Retention and deletion
Information is retained only for as long as it remains useful for service operation, security, support, backup, recovery or legitimate record keeping. Retention differs by system and data type.
Backups and logs may remain for a limited period after an active record is removed.
8. Questions, corrections and privacy requests
Use the CamCore Support Form or email help@camcore.au to ask what information is held, request a correction or raise a privacy concern.
Browser privacy controls, content blockers and cookie settings may be used to limit website analytics collection.
Do not send passwords, authentication codes, recovery keys or unnecessary identity documents.