1. Individual accounts
- Each person must use their own approved identity.
- Shared mailboxes and application identities may be used only for their intended function.
- Do not share Plex, Microsoft 365, NetBird or administrative access.
- Use the correct personal or organisational account when prompted.
- Access may be removed when no longer required.
2. Passwords and authentication
- Use a unique password and keep it private.
- Use multi-factor authentication where supported.
- Use Windows Hello, Microsoft Authenticator or another approved method where configured.
- Never send passwords, authentication codes or recovery codes to support.
- Report unexpected sign-in or approval prompts immediately.
3. Supported and managed devices
CamCore-managed Windows computers use Windows 11 Pro and are enrolled in Microsoft Intune. Other supported devices may be Microsoft Entra registered or managed through another approved model; these states are not interchangeable.
- Keep Windows and applications supported and updated.
- Do not remove management profiles without guidance.
- Use the assigned device name when requesting support.
- Do not enrol an unapproved device.
4. Security controls
- Microsoft Defender and Windows Firewall must remain enabled.
- Do not disable security controls as a general troubleshooting step.
- Only approved applications should be installed on managed devices.
- Encryption requirements are applied deliberately and must include recovery planning.
5. Data, OneDrive and recovery
Users are responsible for allowing approved synchronisation and backup processes to complete. Before unlinking OneDrive, changing the Windows profile or resetting a device, identify local-only files and confirm recovery access.
Recovery keys and sensitive credentials must be stored securely and must not be included in ordinary support tickets.
6. Lost, replaced or retired devices
Report a lost or stolen device immediately. CamCore may revoke sessions, remove NetBird access, retire the device record or initiate other protective action.
Before a device is replaced or retired, required data, applications and authentication methods should be confirmed.
7. Support
Use the CamCore Support Form for account, sign-in, device, Company Portal, OneDrive or application problems. Include the device name, affected account and exact error.
