Computers that just work again.
Set-up, tune-ups, upgrades and repairs for Windows PCs and Macs, fixed properly and explained in plain English.
- Who it is for
- Households and families
- How
- Remote support, with on-site visits by arrangement
- Price
- Published rates, including GST
Part of Home & Family IT. Help for every device in the house. Prices in AUD, including GST.
Sounds familiar?
When to get in touch.
- It takes minutes to start, or freezes halfway through a task
- Pop-ups, warnings or programs you don’t remember installing
- A new computer still in the box, and an old one full of files
- Updates that fail, or a message that the computer is out of support
Computer support
What CamCore does.
New computer set-up
Accounts, updates, security and the apps you use, with files moved across from the old computer.
Tune-ups
Startup clutter removed, storage cleared and updates brought current, so it runs the way it should.
Upgrades and repairs
More memory, a faster drive or a faulty part replaced, quoted before any work starts.
Advice before you buy
Whether to repair, upgrade or replace, in plain English and with no sales pitch.
What you get
Included every time.
- Remote support over a secure session, so most problems are fixed without a visit
- On-site visits by arrangement for jobs that need hands on the hardware
- Plain-English explanations and a written note of what was done
- You stay in control of your own accounts and passwords throughout
- A follow-up check once the job is finished
How it works
Three steps. No guesswork.
Get in touch
Tell us what is going on in the Contact CamCore form. Pick the service and a short description is plenty.
Quote and confirm
You get a clear price before any work starts. No surprises.
Fixed and followed up
The work is done, explained in plain English and checked once it is finished.
Pricing
Clear prices, including GST.
Every rate is on the Pricing page. Larger jobs are quoted before work starts.
$165
an hour for remote support
| Remote supportHelp over a secure remote session, wherever you are in Australia. | $165 an hour |
| On-site call-outA visit for the jobs that need hands on the hardware, by arrangement. | Quoted on enquiry |
| On-site supportTime on site, after the call-out. | $181.50 an hour |
Before you ask
Common questions.
Can you fix my computer without visiting?
Most software problems, slowdowns and set-up jobs are fixed over a secure remote session. Hardware repairs and upgrades need an on-site visit, arranged when you get in touch.
Do you work on Macs as well as Windows?
Yes. Windows PCs and Macs are both supported, including moving from one to the other.
Will I lose my files?
Files are backed up or copied before any work that could affect them. If a drive is already failing, you are told what can be recovered before anything else is done.
Home & Family IT
More ways CamCore helps.
New phones and tablets
Move photos, contacts and apps to a new iPhone or Android, and turn on the security features that matter.
NETWi-Fi that drops out
Find the weak spots, set up the router and mesh Wi-Fi properly, and keep the home network secure.
M365Microsoft 365 Family
Accounts, email, OneDrive and sharing for the whole household, with sign-in security turned on.
BAKPhotos with no backup
An automatic backup for photos and important files, checked to make sure it actually restores.
SECScams and security worries
Security check-ups, help after a suspicious call or email, and plain advice on staying safe online.
PRNPrinters and smart devices
Printers, TVs, speakers and smart-home devices connected and working together.
Get help
Ready when you are.
Use the Contact CamCore form to tell us what is going on. You will hear back with next steps and a price before any work starts.