Terms of Access.
Know the boundary.

Scope and acceptance

These terms apply whenever an approved person uses a CamCore account, managed device, Cameron-Media service, private destination or secure access method. By using that access, the user agrees to follow these terms, the other CamCore policies and any service-specific instructions that apply.

During an incident or urgent security response, follow a direct instruction from the CamCore administrator where immediate action is needed to protect people, systems or data. That instruction guides the immediate response only. It does not change a policy: a lasting change is made through the policy-change process and published on camcore.au.

Eligibility and approval

CamCore is a private network. Access is provided only to people, accounts and devices that have been individually approved. Opening a public CamCore page does not create an account or entitlement to Plex, Microsoft 365, private websites, secure remote access or administrative systems.

Access levels differ by person and purpose. Administrator destinations remain restricted because they can affect availability, security and household information.

Individual accounts and responsibilities

• Use only the identity, invitation and access assigned to you.
• Do not share passwords, authentication codes, invitations, sessions or private access links.
• Do not allow another person to use your approved access.
• Keep authentication and recovery methods current and report suspicious activity promptly.
• Provide accurate, relevant information when requesting support.

Availability and support

CamCore is operated for reliability, but uninterrupted availability is not guaranteed. Maintenance, software faults, internet or power outages, hardware failure, capacity limits and third-party providers may affect a service.

Where appropriate, active incidents and planned maintenance are published on CamCore Status. Support is provided on a reasonable-effort basis through CamCore Support.

Service and policy changes

CamCore may add, move, change, restrict or retire services when required for security, reliability, cost, capacity, maintenance or operational simplicity. Where practical, affected users will receive notice of material changes.

Policies may also be updated as services and risks change. The current version, its last-updated date and a summary of recent changes are published on camcore.au.

Suspension or removal

Access may be restricted, suspended or removed when it is no longer required, an account is shared or inactive, a device becomes untrusted, a service is retired, security is at risk or a policy is ignored. Immediate action may be taken without advance notice when necessary to protect people, systems, data or service availability.

Cameron-Media access is reviewed when nothing has been watched on it for 60 days, or when it has existed for 14 days without ever being used. The review, its two seven-day notice periods and how to keep access are set out in the Cameron-Media Rules. Removal after a review is decided and carried out by a person, never automatically.

Ending access may also remove service data, sessions, device management and licences associated with that account. Users should identify any information they need before planned access ends.

Third-party services and questions

Some CamCore services rely on external platforms. Their own terms, availability and privacy practices may also apply, and CamCore cannot control every change or outage affecting those providers.

Questions about access or these terms should be sent through CamCore Support or to [email protected] before acting on an unclear requirement.