Intune assigned
Open Company Portal to confirm current availability and installation state for your account and device.
Cameron Family Secure Network
Family technology,
run with purpose.
CamCore brings secure, reliable and professionally managed digital services together for the Cameron household, Cameron-Media and associated family operations.
Checking for an existing Microsoft 365 session in the background. Public access is available now.
Your CamCore
Welcome back.
Your approved services are ready.
Quick launch
Go straight to work
Private service directory
Everything approved for you.
Search by service, system or job. Each destination still enforces its own access requirements.
No matching servicesTry another name, system or category.
Infrastructure map
CamCore systems.
One service for each job. One place to manage it. One reason for every server.
Private catalogue
Microsoft 365 sign-in required.
The Software Centre contains approved applications, official downloads and device tools for CamCore users. If a CamCore Microsoft 365 session is already open in this browser, it will appear here automatically.
CamCore managed devices
The right software.
From the right source.
A curated catalogue for supported CamCore users and Windows devices, with Intune-assigned applications first, official downloads clearly labelled and built-in tools close at hand.
Official download
Every download link goes directly to the software publisher’s official website.
Windows tool
Open a built-in Windows setting or copy a supported shortcut or command.
Curated catalogue
Find an app or tool.
No matching resourcesTry another app, task or category.
Need something that is not listed?
Open CamCore SupportRequest application approval, report a Company Portal problem or ask for managed-device assistance through the same CamCore Support tab.
Live public status
Health, incidents and maintenance.
The complete published CamCore status now lives here. Private server names, addresses and administration systems remain excluded.
Published service health
Checking CamCore services
Connecting to the independent monitoring source.
What is happening now
Incidents and maintenance
Active notices
—Checking for active incidents and maintenance…
Upcoming maintenance
—Checking planned work…
Approved public components
Service health
Operational
Degraded
Unavailable
Unverified
Loading approved public services…
Recent incident historyResolved incidents and completed maintenance
Loading recent history…
Something still wrong? Check the notice above, then include the affected service, device, approximate time and visible error in one support request.
Report an issuePolicy library
Clear rules for trusted access.
CamCore policies explain how private services, media access, accounts, devices, information and support should be used.
Core policy set
Choose the policy you need.
These policies apply across CamCore alongside any instructions for a specific service, account or managed device.
Information
Privacy Policy
How CamCore uses account, support, monitoring and service information.
Read policy → AccessTerms of Access
Approval, accounts, availability, service changes and access conditions.
Read policy → ResponsibilityAcceptable Use
Security responsibilities, reasonable behaviour and prohibited activity.
Read policy → Cameron-MediaMedia Rules
Plex access, Direct Play, requests, content scope, retention and fair use.
Read policy → IdentityAccount and Device Use
Microsoft 365, sign-in security, managed devices and individual accounts.
Read policy →At a glance
What the policies protect.
Individual, approved access
Every account, invitation and authentication method belongs to the approved person it was issued to.
Secure and reasonable use
Private links, networks, services and shared resources must be used only for their intended purpose.
Responsible handling
Only information required to operate, secure and support CamCore should be collected or retained.
Public information does not grant private access.
Ask CamCore SupportAccounts, invitations, service permissions and secure-network access remain individually approved.
Help Centre
Find the right answer, fast.
Search practical guidance for Cameron-Media, requests, Microsoft 365, managed devices and private CamCore access.
16 help topics
Start here
Before reporting a problem.
These four checks resolve many temporary or device-specific faults.
Check CamCore Status
Confirm whether an active incident or maintenance notice already explains the problem.
Retry once
Close and reopen the affected app or page. Do not repeatedly restart devices or services.
Check your connection
Confirm internet access and, for private systems, CamCore LAN or NetBird connectivity.
Record the error
Note the service, device, time, network and exact message before submitting support.
Cameron-Media
Playback and requests.
Plex will not open or sign in
Check the Status tab, confirm you are using the Plex account that received access, then try the Plex app and browser once. Submit a support request when access still fails.
Playback quality is poor or buffering
Set video quality to Original or Maximum. Disable automatic quality reduction where practical. Cameron-Media is designed around 1080p Direct Play rather than routine video transcoding.
Audio, subtitles or language are wrong
Open the playback options and select the intended audio and subtitle tracks. Report the title, episode, client device and incorrect track when the expected option is missing.
A Movie or TV Show is missing
Use Cameron-Media Requests to search and submit the title. Requests are reviewed individually and are not guaranteed.
Content appears in Leaving Soon
Leaving Soon identifies content being reviewed under the current retention rules. Content specifically retained by CamCore is excluded from normal automated cleanup.
Accounts and devices
Microsoft 365 and managed access.
Microsoft 365 will not sign in
Confirm the correct organisational account, internet access, device date and time, and whether sign-in works in a private browser window. Do not remove the work account or Windows profile without support guidance.
OneDrive is not synchronising
Check available storage, the signed-in account and the displayed sync error. Do not unlink OneDrive until any local-only files have been identified and protected.
A managed application or printer is missing
Open Company Portal, confirm the correct account and run a device sync. Allow time for policy processing before submitting support with the device name and application or printer required.
NetBird or a private service is unavailable
Confirm NetBird shows connected while away from the CamCore home network. Private services require the CamCore LAN or an authorised NetBird connection. Do not expose or share private administrative links.
A device is lost or stolen
Report it immediately through Support so account sessions, NetBird access and managed-device records can be reviewed.
Submitting support
Give us what we need—nothing sensitive.
Useful details
- Your name and affected account
- Service or application
- Device name and device type
- Exact error message and approximate time
- Network being used
- Steps already completed
Never include
- Password or authentication code
- Recovery code or BitLocker recovery key
- Private key or client secret
- Unredacted identity document
No matching help topics were found. Try a broader search or submit a support request.
CamCore Support
Tell us what happened.
Use the secure form for account access, Cameron-Media, Microsoft 365, managed-device or CamCore service problems. Each submission creates a ticket directly in YouTrack.
Before you submit
The quickest path to an answer.
A little context helps separate a known incident from an account, device or content-specific problem.
Check current status
Look for an active incident or maintenance notice.
Search the Help Centre
Follow the guidance for your service or device.
Submit one request
Include the exact error, time, device and network.
Support form
Create your support ticket.
Include the affected service or device, the error shown, when it happened, the network being used and any troubleshooting already completed.
Keep sensitive information out of tickets
Never include passwords, authentication codes, recovery keys, private keys or unnecessary identity documents. CamCore Support will not ask for them.
Open the Support tab to load the secure CamCore Support form.
The form is delivered by the CamCore YouTrack backend. If it does not appear, reload once or email help@camcore.au.
Public CamCore
One clear destination for every job.
These services remain available whether or not you are signed in. Private destinations continue to require individual approval.
Approved users
Open Plex ↗
Approved users
Open Requests ↗
Public
View Status →
YouTrack
Open Support →
Watch
Cameron-Media Plex
Movies, television and Live TV through the private Cameron-Media service.
Request
Media Requests
Search for movies and television, then submit them for individual review.
Service health
CamCore Status
Review incidents, planned maintenance and current service availability in the dedicated Status tab.
Get help
CamCore Support
Submit access, playback, Microsoft 365, managed-device or service issues.
One support path
Help. Status. Support.
Search the Help Centre first, check Status for a known incident, then submit one support request if the problem remains.
Policies and access
Private by design.
Public information is open. Private services require an approved CamCore account, invitation, device or secure network connection.