Include
- Affected service or page address.
- Device name or model and operating system.
- App and version, or browser and version.
- Location and whether you are on a local network or using remote access.
- Date and time the problem occurred.
- Exact error wording or code.
- Steps immediately before the error.
- Whether the problem is repeatable and whether other users or devices are affected.
- A screenshot with personal information removed.
Never include passwords, authentication codes, recovery codes, tokens, private keys, full payment details, or unrelated confidential data.