CamCore
Service status

Privacy and Sensitive Information in Support Requests

Send only the information needed to diagnose the problem. CamCore Support will never need your password, one-time code, recovery code, authentication token, private key, or full payment details.

Before attaching a screenshot or file

  • Crop it to the relevant area.
  • Hide unrelated names, addresses, messages, account numbers, and personal information.
  • Remove browser tabs or notifications that expose private data.
  • Confirm the file is the correct one.

If sensitive information is accidentally sent, contact CamCore Support immediately and identify the request. Do not repeat the sensitive value in another message. CamCore may remove or restrict the material and advise the next security steps.

Keep secrets out of requests

Useful detail, not credentials.

PasswordsSign-in codesRecovery keysAPI keysPrivate authentication tokens

A request never grants access to the CamCore Network.